Terms and conditions

1. Who we are

ShadeWorks is the trading name used by the holder below.

Name

AXINTE RAUL PERSOANA FIZICA AUTORIZATA

Tax identification number (CUI)

55089316

Trade register number

F2026033711005

European unique identifier (EUID)

ROONRC.F2026033711005

Registered office

Str. Stefan Mihaileanu nr. 33, Constanta, jud. Constanta

Registered with

Oficiul Registrului Comertului de pe langa Tribunalul Constanta

Contact

contact@shadeworks.ai

These terms describe the use of the website and the general framework of working together. The terms of each project are set by the contract signed with the client. Mandatory legal rules still apply.

2. The services presented

ShadeWorks builds company websites, online shops and web platforms. The features, deliverables and services included are agreed for each project.

The services can be contracted by businesses and, if the project is accepted, by consumers. Whether someone is a consumer depends on the purpose for which they contract the service, not only on being a private individual.

3. Asking for a proposal, and the contract

Sending the form is a request for a conversation or a proposal. It is not an order, it does not conclude a service contract and it creates no obligation to pay.

Preparing the proposal is free. A commercial proposal sent before the contract is part of the negotiation; the work starts once both parties have signed a separate contract and the start conditions it sets are met.

The contract sets out the subject of the project, the deliverables, the price, applicable taxes, the schedule, responsibilities, the approval procedure and the payment terms.

4. How the project runs

We start with a conversation about the project and prepare the proposal. Once the contract is signed, we work in the agreed stages.

The client gets access to previews and sends feedback through the channel set in the contract. Stages that depend on an approval continue once it is confirmed.

Approving a stage does not remove liability for defects that could not reasonably have been noticed at the time of the review.

5. The client's materials and input

The client provides the information, materials and access set out in the contract and confirms that the information about their own business is accurate. For the materials they provide, the client must hold the rights or permissions needed to use them.

Missing materials or late approvals may affect the schedule. Any adjustments are communicated and agreed under the contract.

Do not send passwords or other confidential information through the public form. How access is handed over is agreed separately.

6. Price and payment by stages

The price is set by the proposal and the contract, once the project is clear. Before signing, you are told the total price or how it is calculated, how VAT is treated, and any known recurring or third-party costs.

Payment follows the agreed stages and due dates. Any deposit, as well as the terms of interim and final payments, is stated before work begins.

Extra work is carried out once its cost and its effect on the schedule have been accepted.

7. Changes and additional requirements

The number and scope of revision rounds are set out in the contract.

Fixing a delivery that does not meet the agreed requirements is handled separately from adding pages, features or new directions. For additional requirements we send an estimate before starting on them.

8. Launch and handover

The launch takes place after the agreed checks and approvals and once the applicable contract conditions are met.

The handover covers the deliverables, documentation and access listed in the contract. Who holds the domain, who manages the hosting and who is responsible for renewing services are agreed in writing.

9. Intellectual property

Once paid in full, the client acquires the economic rights expressly set out in the contract over the original elements created for the project.

The contract identifies the deliverables, the rights transferred, the ways of use, the duration, the territory, whether the rights are exclusive or not, and the related remuneration.

Software libraries, fonts, images, pre-existing components and third-party services remain under their own licences. They are identified when the contract is signed or at handover, as the case may be. The authors' moral rights are not transferred.

Showing the project in the ShadeWorks portfolio follows the terms agreed with the client. The transfer of rights follows Romanian Law no. 8/1996 on copyright and related rights.

10. Fixing problems, and maintenance

Anything that does not meet the contract requirements is reported by email, to contact@shadeworks.ai, with a description and, where possible, the steps to reproduce the problem.

The terms and duration of any additional commercial guarantee are set out in the contract. Maintenance, updates, backups, monitoring and later development are included only to the extent stated in the accepted proposal and contract.

These terms do not limit consumers' statutory rights. For contracts within its scope, Government Emergency Ordinance no. 141/2021 on digital content and digital services also applies.

11. Liability

ShadeWorks is liable for the obligations it takes on under the contract and the law. We do not guarantee a particular position in search engines, a particular amount of traffic or a volume of sales.

The availability of services provided by third parties also depends on their own terms. This does not remove ShadeWorks' liability for its own obligations in choosing, configuring or managing them.

Any limitation of liability between businesses is set expressly in the contract, within the limits of the law. Liability that cannot legally be limited and consumers' mandatory rights are not excluded.

12. Suspending and ending the collaboration

The conditions for suspension and termination are set out in the contract. The status of the work done, the amounts due, any refunds and the deliverables to be handed over are determined under the contract and the law.

These terms do not set a general rule that every deposit is non-refundable.

13. Consumer rights

For service contracts concluded at a distance, consumers have, under the law, 14 days from the conclusion of the contract to withdraw.

If the consumer asks for the service to start within this period, the request is recorded expressly. On withdrawal, an amount proportionate to the services already provided may be due, only under the legal conditions. Losing the right after full performance requires the legal conditions on consent and information to be met.

Withdrawal can be communicated unequivocally by email, to contact@shadeworks.ai, or in writing, to the registered office above. The full information, the model form and any specific rules for digital content are provided before the contract is signed. Government Emergency Ordinance no. 34/2014 on consumer rights.

14. Complaints and dispute resolution

To make a complaint, write to contact@shadeworks.ai, naming the project and the problem.

Consumers can contact ANPC, the Romanian consumer protection authority, and use the national alternative dispute resolution platform (SAL). Access to the authorities and the courts does not depend on accepting a solution proposed by ShadeWorks.

Contracts are governed by Romanian law, without removing the mandatory protection consumers enjoy under the applicable rules. Disputes are settled by the competent courts under the law.

15. Personal data and changes to these terms

How we process data is explained in the Privacy policy, and what the site keeps in your browser in the Cookies and local storage policy.

Changes to these terms do not automatically change contracts already signed. Last updated: 24 September 2026.